Cross Adventure Travel

Wikkehof 8, 1441PZ, Purmerend, Netherlands

Cross Adventure Travel (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, book our tours, or otherwise engage with our services.

By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal data:

• Contact details: name, email address, phone number, postal address.
• Booking & payment details: billing address, payment card details, bank info.
• Travel documents (if provided): passport details, ID copies, visa information.
• Account credentials: username and password (if you create an account).
• Preferences & booking history: past trips, travel interests, special requests.
• Communications: emails, inquiries, customer service calls.
• Device & usage data: IP address, browser type, geolocation, cookies, and activity on our website.
• Other travelers’ information: If you provide information about others, you must ensure you have their consent.
  
  

2. How We Use Your Information

We use your data to:

• Process bookings, payments, and reservations.
• Manage your account and provide customer service.
• Send booking confirmations, updates, and travel-related communications.
• Improve our website, services, and customer experience.
• Send promotional offers, newsletters, or surveys (if you consent).
• Ensure legal compliance, prevent fraud, and resolve disputes.
  
  

3. Sharing of Information

We may share your information with:

• Travel suppliers and partners (hotels, airlines, activity providers) to fulfill your bookings.
• Service providers (payment processors, IT support, analytics tools).
• Authorities and regulators when required by law or to protect rights.
• Business transfers: in case of merger, acquisition, or sale of assets.

We do not sell your personal data.

4. International Data Transfers

As we work with global travel partners, your data may be transferred outside the EU. In such cases, we ensure safeguards in compliance with GDPR, such as Standard Contractual Clauses.

5. Data Retention

We retain your information only as long as necessary for booking, legal, and accounting purposes, or until you request deletion (unless longer retention is legally required).

6. Data Security

We use appropriate technical and organizational measures (encryption, firewalls, restricted access) to protect your information. However, no system is 100% secure.

7. Your Rights (GDPR)

As a resident of the EU/EEA, you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion (“right to be forgotten”).
• Object to processing or restrict it.
• Withdraw consent at any time.
• Request data portability.

To exercise your rights, contact us (see Section 10).

8. Cookies

We use cookies and similar technologies to:

• Improve website functionality.
• Remember preferences and login details.
• Analyze site traffic and user behavior.
• Provide relevant marketing.

You can manage or disable cookies through your browser settings.

9. Children’s Data

Our services are not directed at children under 16. If we become aware we have collected data from a child without parental consent, we will delete it.

10. Contact Us

For privacy concerns, data requests, or complaints, please contact:

Cross Adventure Travel

Wikkehof 8, 1441pZ, Purmerend, Netherlands
 📧 Email: info@crossadventuretravel.com
 📞 Phone: +31 6 21879817

If you are unsatisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.